RETURNS & EXCHANGES
Are you a customer resident in EU you have the right to return your order according to the Consumer Protection Regulations 2000.
Make A Return
In order to request a return you will firstly have to fill out our returns form online and thereafter print out a copy and send it back to us together with the items you would like to return. Observe that the returns form has to be filled out within 14 days of receiving the order. When filling out the return form you will be asked how you would like to be credited for your refund. This request must match the payment method you used when placing your order. You are responsible for the items until we receive them at our warehouse. We recommend that you insure the return shipment as you are under duty to take reasonable care of the goods.
Your returns should be sent to the following address:
You need to fill out this form to make a return. Click here to come to the form.
Your refund will be credited to the original purchaser’s credit card. The refund will reimburse shipping costs for faulty items or for orders cancelled under the EU Distance Selling Regulations. Orders that do not meet either of these criteria will not be refunded for shipping costs. Has your order been delivered to an address within the EU, the sales taxes will be refunded. If your delivery address does not meet this criterion, we can neither refund the customs duties nor the sales taxes. To request a refund for these expenses Les Market recommend you to contact your local customs bureau. Please be aware of that the refund processes depend on the credit card issuers. The completions of transactions may take up to 10 business days. We hope you have patience and are sorry that we do not have the power to influence this.
Items should be returned unused and with all Les Market and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Please email [email protected] if any of your purchases have been delivered without Les Market tags. You will have to have filled out the return form for all items you send back to us in order to simplify the identification process. Unidentified returns may be returned to the sender.